The Society's Annual Reports are available on-line They can provide a great deal of useful information and leads to assist you.
An Annual Report of the BC Law Society stated:
"Over half of the complaint files were closed because lawyer misconduct or incompetence was not established after investigation. While these complaints may not establish lawyer misconduct, many do reflect poor service.
The Law Society's current regulatory model does not adequately address service quality complaints, and the Society is reflecting on possible new approaches.
Law firms could prevent clients from ever turning to the Law Society with these types of complaints by adopting practices that emphasize good client service and providing remedies to clients who are dissatisfied."